Shipping, Returns & Refunds Policy
Last updated: 7/3/2026
This Shipping, Returns & Refunds Policy applies to consumer orders placed through tangibletainment.com. Wholesale, retailer, distributor, bulk, or other business-to-business orders may be handled under separate terms.
If you have questions about an order, contact us at:
Shipping
Tangible Games LLC currently ships website orders within the United States only.
The listed product price includes standard U.S. shipping. We do not currently offer local pickup or local delivery.
Orders are accepted only when inventory is available. We do not currently accept preorders or backorders through the website.
Processing Time
Orders are typically processed and shipped within 2–4 business days after the order is placed.
Business days are Monday through Friday, excluding holidays.
During busy periods, holidays, weather events, carrier delays, or other circumstances outside our control, processing or delivery may take longer.
Shipping Carriers and Tools
We may use USPS, UPS, or other shipping carriers. We may also use shipping software or postage providers, such as Pirate Ship or similar services, to purchase labels and fulfill orders.
The carrier or shipping method used may vary depending on cost, destination, package size, and available services.
Tracking
Tracking information may be available depending on the shipping method used. We do not guarantee automatic tracking emails for every order.
If you would like to request tracking information for your order, contact us at info@tangibletainment.com with your order number, and we’ll provide tracking details if available.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is delayed, returned, or lost because the customer provided an incorrect or incomplete address, Tangible Games LLC is not responsible for the delay or loss. We may ask the customer to place a new order or pay any additional shipping costs required to resend the order.
Lost or Delayed Packages
Carrier delivery times are estimates and are not guaranteed by Tangible Games LLC.
If your order has not arrived within a reasonable time, contact us at info@tangibletainment.com with your order number. We will review the situation and do our best to help.
If tracking is available and has not updated for 7 business days, contact us and we will review the shipment.
Returns and Refunds
Because Neck Pillow Sniffer is a physical card game, we generally do not accept returns or refunds for customer remorse, buyer’s remorse, change of mind, or opened products.
Returns, replacements, or refunds are only available for orders that arrive:
- Damaged
- Defective
- Incorrect
- Missing items
Opened Products
Opened products are generally not eligible for return or refund.
However, if opening the product is the only reasonable way to discover damage or a defect inside the box, contact us and we will review the issue.
For example, if the outside of the box appears fine but cards or components inside the box are damaged, that may still qualify for a replacement or refund.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incorrect, or missing items, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos of the damaged, defective, incorrect, or missing item issue
- Photos of the packaging, if relevant
We may request additional information if needed.
Resolution
For damaged, defective, incorrect, or missing-item orders, our preferred resolution is to send a replacement when possible.
Depending on the situation, we may offer:
- A replacement
- A refund
- Another practical resolution
If we issue a refund for a damaged, defective, incorrect, or missing-item order, you generally do not need to return the product.
Return Window
Approved return, replacement, or refund requests must be made within 14 days of delivery, unless otherwise required by law.
Damage, defect, incorrect-item, or missing-item issues should be reported within 7 days of delivery so we can review and resolve the issue promptly.
Refund Timing
If a refund is approved, it will typically be processed within 5–10 business days.
Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
Non-Refundable Situations
We generally do not provide refunds or replacements for:
- Customer remorse or change of mind
- Opened products that are not damaged, defective, or incorrect
- Damage caused after delivery
- Orders shipped to an incorrect or incomplete address provided by the customer
- Minor packaging wear that does not affect the product itself
Contact
If you have questions about shipping, returns, refunds, or an order issue, contact:
Tangible Games LLC